We understand—sometimes plans change! At YourXmasShop, once an order is placed, we're unable to cancel or modify it, as we start processing right away to ensure your holiday items arrive on time. But don’t worry—we’re working on adding a cancellation window in the near future!

If your order doesn’t meet your expectations, you can always exchange it for another festive item or return it for a refund.

We’d love to hear from you! If you have any questions, concerns, or feedback, feel free to reach out. Our team is here to help and will get back to you within 24 hours. Please note that inquiries sent on Fridays may receive a reply the following Monday, though we’ll do our best to respond sooner.

For the fastest assistance, you can contact us via:

• Live Chat: Available Monday to Friday, 9:00 AM – 6:00 PM CET
• Email: contact@yourxmasshop.com

At YourXmasShop, we offer shipping to all Netherlands, Belgium, France, Spain and Luxemburg with cost-effective rates. International shipping is also available to specific locations. Contact us for inquiries about shipping to unlisted countries.

At YourXmasShop, we take great pride in delivering your holiday items as swiftly as possible. Our team is dedicated to ensuring that your order arrives in the shortest time frame, so you can enjoy a stress-free festive season.

• The Netherlands: Expect delivery within 1-3 business days.
• Other European Countries: Delivery typically takes 3-6 business days.
• Other Locations: For delivery times outside Europe, please contact us directly, and we'll be happy to provide you with a more accurate estimate.

We're committed to making your shopping experience seamless and timely, ensuring your holiday preparations go off without a hitch.

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Refunds are processed within 10 days of receiving the returned item(s), provided they meet our return policy requirements.